Privacy Policy
Effective Date: 01-Jan-2026
Last Updated: 25-Jan-2026
DoctorVisions (“DoctorVisions”, “we”, “us”, or “our”) operates the DoctorVisions mobile application (the “App”) and the DoctorVisions website, including https://doctorvisions.com (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use the Platform. By accessing or using the Platform, you agree to the practices described in this Privacy Policy.
Identity of the Data Controller
For the purposes of applicable data protection laws and Apple App Store compliance, the Platform is owned and operated by:
Owner / Data Controller:
DoctorVisions
Operated by:Ahmed Abdalrahman Abdalrahman – individual developer
Contact Email:info@doctorvisions.com
The above individual is the data controller responsible for determining how and why personal data is processed through the Platform.
Information We Collect
We collect personal information only to the extent necessary to provide the Platform’s functionality and services.
2.1 Personal Information You Provide
When you create an account or use the Platform, we may collect:
- Name, email address, phone number – for account creation, authentication, communication, and support
- Login credentials (username and password) – for secure authentication and account access
- Profile information (such as age, gender, or location, if provided) – to personalize services
- Health-related information (such as medical history, prescriptions, treatment recommendations) submitted voluntarily – to enable medical consultations and healthcare services
- Uploaded documents, images, or consultation records – to support diagnosis, treatment, and continuity of care
- For doctors and clinics, we may collect professional license details, specialization, qualifications, clinic address, and signature treatments.
- Payment details are processed through secure third-party payment gateways. DoctorVisions does not store credit or debit card details.
2.2 Automatically Collected Information
When you use the App or website, we may automatically collect:
- Device and usage information,such as IP address, device type, operating system, app interactions, and session activity
- Log and diagnostic dataused to monitor performance, ensure security, and improve the Platform
This information is used strictly for operational, analytical, and security purposes.
How We Use Your Information
We use personal information for the following purposes:
- To create, manage, and maintain user accounts
- To authenticate users and provide secure access to the App
- To deliver healthcare-related services and consultations
- To communicate with users regarding their accounts, services, or support requests
- To improve the functionality, performance, and reliability of the Platform
- To comply with applicable legal and regulatory obligations
We do not use personal data for purposes unrelated to the Platform’s functionality.
Legal Basis and User Consent
By creating an account and using the Platform, you explicitly consent to the collection, use, and storage of your personal information as described in this Privacy Policy.
You may choose not to provide certain personal information; however, doing so may limit or prevent access to some features of the App.
Data Sharing and Disclosure
We do not sell personal information.
We may share personal data only in the following circumstances:
- With third-party service providers(such as hosting, analytics, or payment processing providers) strictly as necessary to operate and support the Platform
- When required by law, regulation, or legal process
- To protect the rights, safety, and security of users, the Platform, or the public
All third-party service providers are contractually required to protect personal data and to use it only for authorized purposes.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal requirements.
When a user requests deletion of their account, we delete or anonymize all personal data associated with that account, except where retention is required by law (for example, regulatory, billing, or fraud-prevention obligations).
Account Deletion and User Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your account and associated personal data
- Request export of your personal data
How to Exercise Your Rights
To submit a request, contact us at:
Email:info@doctorvisions.com
Subject line:“Account or Personal Data Request”
We will respond to valid requests within a reasonable timeframe, typically within 30 days.
Data Security
We implement appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The Platform is not intended for use by children under 18 years of age without parental consent. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take steps to delete it promptly.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Users are encouraged to review the privacy policies of any third-party services they access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Platform after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@doctorvisions.com
Country: United Arab Emirates