Privacy Policy

Effective Date: 01-Oct-2025
Last Updated: 01-Nov-2025

DoctorVisions (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Platform”).

By using DoctorVisions, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

    Information We Collect

We collect personal and non-personal information to provide and improve our services.

1.1. Information You Provide

  • Account Data: Name, email address, phone number, and password when you register or log in.
  • Profile Information: Age, gender, skin or health preferences, and other optional details you provide.
  • Payment Information: Processed securely through Stripe; we do not store your card details on our servers.
  • Consultation Data (future feature): Any health-related data, photos, or chat information shared during doctor consultations.

1.2. Information Collected Automatically

  • Device and Usage Data: IP address, device type, operating system, browser type, and app usage statistics.
  • Analytics Data: Through trusted tools like Google Analytics and Firebase for performance monitoring and improvement.

    How We Use Your Information

We use your information to:

  • Create and manage your account;
  • Process orders and payments securely;
  • Schedule and manage consultations with licensed doctors;
  • Recommend products and treatments personalized to your needs;
  • Improve app performance and customer experience;
  • Communicate with you about updates, offers, or changes in our policies;
  • Comply with legal obligations and prevent fraud.

    Sharing of Information

    We share information only when necessary to deliver our services responsibly:

  • Doctors and Medical Experts: To facilitate consultations and treatment plans (with your consent).
  • Payment Processor (Stripe): For secure transaction processing.
  • Logistics Partners: To deliver your orders accurately and efficiently.
  • Analytics & Marketing Tools: Such as Google Analytics or Meta Pixel, to enhance service quality.
  • Legal Compliance: When required by law, regulation, or government request.

We do not sell your personal information to any third party.

    Data Retention

We retain your data only as long as necessary to provide our services or as required by law.
If you request account deletion, all personal information is erased promptly, unless retention is legally required.

    Data Security

We implement technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. While we use industry-standard measures, no method of electronic storage or transmission is entirely secure.

    Your Rights

Depending on your jurisdiction (including UAE and EU laws), you have the right to:

  • Access, correct, or delete your personal information;
  • Withdraw consent for processing (where applicable);
  • Request a copy of your data;
  • Object to certain uses of your information.

To exercise these rights, contact us at info@doctorvisions.com.

    International Transfers

As we operate in the UAE, your data may be processed in other countries where our partners or service providers operate. We ensure such transfers comply with applicable data protection laws.

    Children’s Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.

    Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website and app, with an updated “Effective Date.” Continued use of the Platform indicates your acceptance of any changes.

    Contact Us

For any questions, complaints, or privacy-related concerns, please contact:
info@doctorvisions.com
DoctorVisions, Dubai, United Arab Emirates